Support · Houston & Humble
Below are answers to the questions we hear most often about scheduling, insurance, billing, and day-to-day care. Service-specific questions are also answered at the bottom of each individual service page. If you don’t see your question here, call us and our team will be happy to help.
Appointments & Scheduling
The fastest way is through our online scheduling system, where you can pick a time that works for you. You’re also welcome to call our office during business hours and our team will get you on the calendar.
Please bring a valid photo ID, your insurance card, a list of any current medications, relevant medical records if you have them, and any new patient forms we’ve sent you in advance.
We ask for at least 24 hours’ notice to cancel or reschedule. Late cancellations or no-shows may result in a $35 fee, and future appointments can’t be booked until that fee is paid. Every situation is reviewed individually at the practice’s discretion.
Yes, for certain conditions, but only after your first visit has been in person. Call our office and we’ll let you know whether a telehealth visit is appropriate for your situation.
Insurance & Billing
We currently accept Blue Cross Blue Shield and United, with additional credentialing in progress. We do not accept Medicaid or Medicare at this time. Call our office for the most current list of accepted plans.
We offer a Most Valuable Patient (MVP) Concierge Medicine Program for a flat monthly fee. It includes unlimited follow-up visits, treatment-specific and diagnostic labs, direct access to your provider, fast lab results, and priority scheduling, without surprise bills. Contact our office for current pricing details.
A co-pay is a fixed amount you pay for a visit or prescription, for example $20, with your insurance covering the rest. A deductible is the amount you pay out of pocket before your insurance starts sharing costs; for example, with a $1,000 deductible, you’d cover the first $1,000 of covered services yourself before insurance kicks in.
Prescriptions & Records
Refills can be requested through our online patient portal or directly through your pharmacy, whichever is easiest for you.
Yes, through our secure patient portal. If you need help logging in or setting up access, just contact our office.
Yes, we complete blood draws on-site during your appointment through our negotiated rate with Quest Diagnostics. Results are typically available in 3-5 business days and posted to your patient portal.
After Hours & Emergencies
Call our main line and our answering service will connect you with the on-call provider for urgent matters. After-hours calls are reserved for genuinely urgent situations; non-urgent calls made after hours may incur a $50 service fee.
Call 911 immediately. For a non-emergency medical concern outside our office hours, contact us during business hours or visit the nearest urgent care facility.
Still Have Questions?
If you don’t see your question here, call us and our team will be happy to help, or book directly online.